Refund Policy

Last Updated: November 3, 2026

At a glance: Ask for a return within 30 calendar days after delivery. An eligible approved return gets a prepaid shipping label, and we do not charge a restocking fee. We do not provide direct exchanges.

When a return is eligible

For a change of mind, the item must be unused, undamaged and returned with its included parts or accessories. Tell us within 30 calendar days after delivery if a piece is damaged or defective, the wrong item arrives, a set is missing a part, or the item materially differs from its listing. For a ceramic bowl, glass vase or multi-piece set, photographs of the item and packing may help us identify damage or a fulfillment mistake.

Start with us, then pack the item

Request review

Email support@uatoll.com with the order number, item and reason. Wait for approval and a return destination; the Keller correspondence address is not an automatic returns facility. For an eligible return, Uatoll pays the return shipping and provides a prepaid label. There is no restocking fee.

Return and inspection

Pack an approved return securely with its included pieces and use the supplied label. We inspect it after receipt. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Changes, cancellations and problems on arrival

Contact us promptly if you need to change or cancel an order before shipment. If an order is canceled before shipment, we initiate a refund promptly after cancellation; the returned-item inspection clock does not apply. Once shipped, the return process may apply. We do not arrange direct exchanges; resolve the original purchase and place a separate order for another item.

For damage, a defect, wrong item or missing piece, we review the circumstances and an appropriate remedy under applicable consumer law. Nothing in this policy limits rights that cannot legally be waived.

Start a return request

Send the order number, item and reason before mailing anything. Email support@uatoll.com, call +1 (817) 825-3605, or use our contact form. Business correspondence: 724 Bluebonnet Dr Unit A, Keller, Texas 76248, United States.

Continue with: Delivery timing · Original-method refunds · Start a request.