Shipping Policy

Last Updated: November 3, 2026

At a glance: Standard shipping is free, with no minimum order, to the 50 U.S. states and Washington, DC. We usually process an order in 1–2 business days; estimated carrier transit is 2–4 business days after shipment, giving an estimated 3–6 business days from order placement.

Where a parcel can go

The Standard zone includes Alaska and Hawaii as well as the other 48 states and DC. We do not offer international shipping. U.S. territories and APO/FPO military addresses are outside this Standard zone. A displayed checkout rate does not itself confirm that a carrier can deliver to a PO box or other special address. Contact us before ordering to confirm available service for a PO box; if we cannot serve an address, we will not treat the rate display as a delivery promise.

From order to delivery

Processing

Business days are Monday through Friday, excluding U.S. federal holidays. Processing normally takes 1–2 business days. Once handed to the carrier, transit is estimated at 2–4 business days. The combined 3–6 business day estimate is not a guaranteed delivery date.

Tracking and disruption

We send tracking to the order email when available; the first carrier scan may take time to appear. Weather, address problems and carrier disruptions can alter arrival. If we cannot ship within the stated processing time, we will notify you and let you accept a revised time or cancel for a prompt refund. Contact us if tracking stalls or the parcel appears missing.

Before and after shipment

Check the address and final shipping charge at checkout before submitting the order. On arrival, inspect fragile ceramic and glass items and their packing. If anything is damaged, wrong or missing, send the order number and photographs when possible so we can review the remedy. Do not send a return to the correspondence address without instructions.

Check an address or a delayed parcel

Send the order number and delivery concern; an available checkout rate alone does not prove that a carrier can serve a PO box. Email support@uatoll.com, call +1 (817) 825-3605, or use our contact form. Business correspondence: 724 Bluebonnet Dr Unit A, Keller, Texas 76248, United States.

Continue with: Damage and returns · Ask about an address · Shopping FAQ.